Frequently Asked Questions
Everything you need to know about your HyperX gear and orders.
What is the standard shipping time for orders within the US?
Standard shipping typically takes 3 to 5 business days. Expedited shipping options are available at checkout for faster delivery.
How do I return a product if I am not satisfied?
We offer a 30-day money-back guarantee. You can initiate a return through our online portal to receive a prepaid shipping label for items in original condition.
Do HyperX products come with a warranty?
Yes, most HyperX products carry a 2-year warranty covering manufacturing defects. Some items, like power supplies or specific accessories, may have different coverage periods.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
Is technical support available for setting up my headset or keyboard?
Absolutely. Our technical support team is available via live chat and email to assist with driver installations, NGenuity software setup, and hardware troubleshooting.